How do I book a VIP Tour?
In the past we have booked VIP tours direct by calling Signature Services. Because they are slower to pay and we do not get credit for the sales towards earmarked status, we've been advised to book all VIP Tours [...]
What is Disney’s Hurricane Cancellation Policy?
https://disneyworld.disney.go.com/faq/hurricane-policy/cancellation-or-change-fees/ If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney [...]
What is Universal’s Hurricane Cancellation Policy?
https://iun.www.vaxvacationaccess.com/iun/promotions/severe-weather-policy/ In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence no more than 7 [...]
I have a guest with a disability, would they be eligible for Disney’s Disability Access Services Card Program?
This is a tough question to answer but Disney does pride themselves on assisting guests with Disabilities, here's how they describe eligibility: Disney Parks’ goal is to accommodate guests who aren’t able to wait in a conventional queue environment [...]
If a guest wants 1 Waterpark day in addition to X themepark days, can I add a separate ticket or do I have to change all days to park hoppers?
You can do either, but be sure to check and see which is the best option, price-wise, for the guest. Check by clicking on the dropdown under "Destination & Ticket Options" and choose "Walt Disney World Resort Tickets only" [...]
Can a guest use Magical Express to travel from MCO to their resort if they didn’t fly in that day?
Yes, if they flew in earlier and didn't go to Disney but perhaps rented a car and want to return it and use Magical Express to get to their resort to check in , they can. Simply input a [...]
Can we sell a Dining Plan to DVC members booking using their points?
Unfortunately, no, they have to book their dining plan through DVC.
How do I schedule Magical Express?
Once you have guest flight info please visit https://disneysmagicalexpress.com and sign them up for Disney’s Magical Express. Be sure to select that you want the luggage tags sent to the guest and enter the guest address. This must be done for [...]
Can we book SeaWorld tickets and is it commissionable?
Yes, and Yes. Go to VAX and under "Supplier" choose SeaWorld Vacations.
I’m quoting a large family. How do I get them connecting rooms?
Resorts like Disney's All Star Music and Art of Animation offer multi-room suites. Alternatively, many guests choose to just book 2 standard rooms. If they want connecting rooms call the booking into Disney instead of booking online and ask [...]